Frequently Asked Questions

1. What is Untangled?

Untangled is a clothing brand focused on providing timeless, comfortable, and effortless fashion for women. We specialize in versatile pieces, like our signature Timeless Trio three-piece sets, perfect for the fall and winter seasons.

2.  How do I place an order?

To place an order, simply browse our collection, select your desired items, choose your size and color, and add them to your cart. Proceed to checkout, where you'll enter your payment and shipping information.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) for secure and convenient transactions.

4. How long will it take to receive my order? 
Once your order is placed, shipping typically takes 3-4 weeks. If you pre-order items, the timeline will be specified during checkout. We’ll keep you updated every step of the way!

5. Do you offer international shipping?

Currently, we only ship within the United States.

6. What is your return policy?

We want you to love your Untangled purchase. If for any reason you’re not satisfied, we accept returns within 30 days of the delivery date for a full refund or exchange.

7. How do I care for my Untangled clothing?

Our pieces are made from high-quality materials like 100% cotton. To ensure longevity, we recommend washing on a gentle cycle with like colors and laying flat or hanging to dry.

8. Do you offer discounts or promotions?

Yes! For our launch, we’re offering 10% off your first order with code RELAUNCH10. Be sure to sign up for our newsletter to receive exclusive promotions and updates.

9. Can I track my order?

Absolutely! Once your order has shipped, you will receive a confirmation email with tracking information, so you can follow your package’s journey to your door.

10. How can I contact customer service?

We’re here to help! If you have any questions or need assistance, you can fill out the contact form on our website. We’ll get back to you as soon as possible.