Pre-Order Policy

At Untangled, we are committed to providing you with high-quality, thoughtfully designed clothing. Our pre-order process ensures that you get early access to our newest collections before they officially launch. Please take a moment to review our pre-order policy below.

What is a Pre-Order?

A pre-order allows you to purchase items before they are available for immediate shipment. By placing a pre-order, you are securing your item(s) in advance, ensuring that you will be among the first to receive new Untangled designs.

Estimated Shipping Time

For pre-order items, shipping typically takes 3-4 weeks from the date you place your order. Please note that these are estimated time frames, and there may be slight variations depending on production schedules or unforeseen delays. We will keep you updated throughout the process and notify you once your order has shipped.

Payment

Full payment is required at the time of placing your pre-order. This secures your item and confirms your purchase. If you have any questions or concerns about your pre-order, feel free to reach out to us at untangledj@outlook.com. 

Multiple Item Orders

If your order includes both in-stock and pre-order items, the in-stock items will ship according to our standard shipping policy. Pre-order items will be shipped separately once they become available.

Changes or Cancellations

Due to the nature of pre-orders, once your order is placed, changes or cancellations are not guaranteed. However, we will do our best to accommodate requests made within 48 hours of your order. Please contact us at untangledj@outlook.com for assistance.

Why Pre-Order?

Pre-ordering gives you early access to limited-edition or new items before they sell out. Additionally, it allows us to produce the exact quantities needed, helping us reduce waste and create a more sustainable fashion model. It’s worth the wait for these thoughtfully crafted pieces!

Returns & Exchanges

Our standard return policy applies to pre-order items. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order for a refund or exchange. Please refer to our full **Return Policy** for more details.

Questions?
If you have any questions about our pre-order process, please don’t hesitate to reach out to our customer service team at untangledj@outlook.com. We're here to help!


Untangled values your trust and patience during the pre-order process, and we are excited to bring you unique, high-quality pieces that are worth the wait.